Shipping and Returns

Shipping

All deliveries are sent via Royal Mail tracked postage. Delivery times vary depending on the shipping option you select at checkout.
International delivery is sent via Royal Mail tracked postage. Postage cost £5.99 and customers will be responsible for any custom and import duties and fees, taxes and any other additional charges.
On international delivery where orders are over £100, free delivery is available. All other conditions remain the same. 
 

Returns

If you are not happy with your purchase please contact us at hello@altalondon.co.uk within 7 days of receiving the item to arrange a refund.

We will provide a postal address you need to return the item to and you will have another 7 days to physically return the order to us. We recommend using a tracked postage service and to hold onto your receipt until your returned funds have cleared. ALTA London are not responsible for the cost to return or any returns parcels lost in transit.

  • All items must be returned unused, unworn and in their original packaging.
  • Any items returned to us damaged will be sent back to you without a refund.
  • We are unable to accept any return requests for pierced jewellery unless faulty due to hygiene reasons.
  • We are unable to accept any return requests for 'Sale' items.
  • Refunds will be processed within 5 - 7 working days of receiving the item back.
  • We are only able to refund the refund amount back to the original purchase method.